Terms of service

Terms of Use – SaniPremium.ca

1. Acceptance of Terms

By using this website (the “Site”), you fully agree to these Terms of Use. If you do not agree, please do not use the Site.

SaniPremium may modify these terms at any time. Your continued use of the Site constitutes acceptance of any changes.

2. Use of a Credit Card

You must be 18 years or older or have parental authorization to make a purchase.

By placing an order, you confirm that you are the cardholder or that you have explicit authorization from the cardholder.

3. PayPal Payment – Electronic Cheques (E-Cheques)

PayPal e-cheques generally take 3 to 5 business days to be confirmed.
Your order will only be shipped once the payment is confirmed.

➡️ Orders paid by e-cheque may take up to 13 business days to arrive.

4. External Transaction Fees

SaniPremium is not responsible for fees charged by your bank or other third parties: NSF fees, conversion fees, international fees, etc.

5. Out-of-Stock Products

If a product is out of stock:

  • We will contact you within 2 business days

  • You may choose to wait, cancel, or replace your order

  • Restocking usually takes 2 to 8 business days

6. Damaged Products

If your order arrives damaged, contact us immediately:
📧 info@sanipremium.ca
We will replace it at no cost.

7. Privacy and Security

We never share your information with third parties.

You are responsible for maintaining the confidentiality of your password and account.

8. Mutual Respect

To ensure a professional environment:

Any abusive, threatening, or vulgar language results in the immediate end of communication.

SaniPremium reserves the right to refuse service under such circumstances.

Complaints regarding staff members may be sent to:
📧 info@sanipremium.ca

9. Limitation of Liability

The Site is provided “as is” and “as available.”

SaniPremium provides no guarantee regarding the accuracy, reliability, or availability of the Site.
SaniPremium cannot be held liable for indirect or consequential damages.

10. Use of Content

All text, images, logos, and trademarks on SaniPremium.ca are protected.
You may not reproduce or distribute any content without authorization.

11. Data Security

While we protect your data, no technology offers absolute security.
You use the Site at your own risk.

12. Prices, Products, and Promotions

Prices are listed before taxes.
Quantities may be limited.
Errors may be corrected without notice.
Product availability is not guaranteed.

13. Indemnification

You agree to indemnify SaniPremium in the event of any claim related to your use of the Site or violation of these terms.

14. Applicable Laws

These terms are governed by Canadian laws.
By using the Site, you agree to submit to the jurisdiction of Canadian courts.

15. Customer Reviews

Your reviews may be modified or removed.
By posting a review, you grant SaniPremium a non-exclusive license to use it.
You guarantee that your content does not violate any rights.

16. No Medical Advice

SaniPremium does not provide medical advice.
All content is informational and does not replace professional consultation.
In an emergency, call 911.

Harmonized Section: Shipping Policy

Discrete Shipping

Your privacy is important.

➡️ No indication of the contents appears on the box.
➡️ Neutral packaging, no SaniPremium logo.
➡️ Discreet return addresses.

Shipping Times

  • Quebec / Ontario: generally 1 to 3 business days

  • Other provinces: 3 to 9 business days

  • PayPal e-cheque orders: shipped only after payment confirmation

Shipping times may vary based on Canada Post and are not guaranteed.

Shipping Fees

  • Free shipping starting at the threshold indicated on the site (e.g., $129 if applicable)

  • Fees calculated automatically at checkout

Order Not Received

If your order is lost or there is a delivery issue, contact us:
📧 info@sanipremium.ca

FAQ – Terms of Use & Shipping

1. Will my order be shipped discreetly?

Yes. There is no mention of the contents on the box. Shipping is 100% discreet.

2. What are your shipping times?

  • 1 to 3 business days in Quebec/Ontario

  • 3 to 7 business days for the rest of Canada

3. What payment methods do you accept?

  • Credit card

  • PayPal

  • PayPal e-cheques (with additional delay)

4. What if my package arrives damaged?

Email us immediately at info@sanipremium.ca and we will replace it.

5. What if a product is out of stock?

We contact you within 2 business days and you may choose to:

  • Wait

  • Replace

  • Cancel

6. Will my information remain confidential?

Yes. It is never shared.

7. Do you provide medical advice?

No. The content is informational only. Consult a professional for any health-related questions.

8. I am not satisfied. Can I return my products?

Please refer to our return policy on the site.
Contact: info@sanipremium.ca